Idea Tank is a versatile and innovative platform designed to streamline the process of gathering and managing new requirements from customers and LSOs (Local Sales Organizations). It also provides a dedicated space for customers to share valuable feedback on ABB products, services, and software.
The platform is divided into two primary sections:
- Feedback: A collaborative space for customers to leave feedback, enabling ABB to better understand user needs, preferences, and experiences. This feedback is then aligned with development goals to ensure the organization remains customer-focused and adaptive to market needs.
Availability: ABB employees, ABB customers
- Internal Requests (Change Requests): A structured channel for registering and addressing internal change requests. These requests help ABB respond effectively to market-driven requirements and prioritize them in alignment with business objectives.
Availability: ABB employees
Unique Value:
- Provides a seamless way to collect and act on customer insights and market-driven demands.
- Ensures that feedback and requests shared with appropriate responsible receiver.
- Improves prioritization of market change requests, ensuring timely responses to evolving needs.
- Strengthens collaboration between customers, LSOs, and internal teams by offering a transparent and efficient system for requirement collection and evaluation.
By combining feedback and internal change request management, Idea Tank fosters a proactive approach to innovation, keeping ABB ahead of the curve in delivering exceptional solutions to its customers.